Frequently Asked Questions Image

Frequently Asked Questions


What is the Bayview Impact Center (BIC)?
A place where the community receives legal, financial, workforce training and housing services. Currently the BIC is operating out of an 800 square foot storefront on 3rd Street in the Bayview Hunters Point neighborhood of San Francisco. The future home of the BIC is  a 5,000 square foot building that is being renovated into three separate office suites, 6 meeting rooms, conference room, 16 desk open work space, break room, lounge and reception area. It is located in the heart of the Bayview on 3rd Street across from the Bayview Library. 

Who does the Bayview Impact Center (BIC) serve?
We serve San Francisco's 10th District and Zip Codes 94107, 94112, 94124, 94134, 94518. This area includes all of the Bayview, Hunters Point, Excelsior, Potrero Hill and Mission Bay neighborhoods and has a total population of 190,00 or 23% of San Franciscans. Of that group 25,587 live below the federal poverty line and 44,516 live below 150% of the poverty line. 

How many do you currently serve and how many can you serve at the BIC?
In just two years, we have assisted 1,181 households, representing 2,646 individuals. 78% of our households make under $20,00. The median household income is $16,112 and 65% are African American. The five fold increase in office space will enable us to at least double our client capacity in the first year of operation. 

What services are provided at the BIC?

How sustainable are your partnerships?
Skyrocketing rents are forcing nonprofits to flee San Francisco. The Salvation Army is one of the oldest and most established nonprofits in San Francisco, assisting local residents since the 1880s. The Army's infrastructure and financial stability allowed us to purchase the building for $1.5 million. By raising an additional $2 million for renovations, the BIC's flexible professional office space and collaborative service model will continue to attract and retain the best partners and provide sustainable affordability

What is your technology platform?
Salesforce's partnership and technology platform has enabled us to create a unified intake process, case management, communication and calendaring system, a virtual hub for client services. 

How does the BIC fight poverty?
Professional services address the underlying causes of poverty enabling us to provide a hand up, not a hand out. Attorneys, financial counselors, social workers and pastors work together with education, employment and housing providers to give people the tools they need to create a pathway out of poverty. 

How does the BIC measure impact?
Income, employment, education and housing. All services are designed and evaluated to improve household's income, employment, education and housing. Poverty is a measurement of income. Income is derived from employment. Employment results from education and everyone stable and adequate housing. Bayview Hunters Point Community Legal's Impact Study showed a Social Return On Investment (SROI) of at least $6.63 to $1. We intent to provide a cumulative SROI for all providers upon opening the BIC.

Are you helping people get on welfare?
No. We do not assist with Cal-Works or SF Human Services Agency's General Assistance but many of our clients receive those services. We do help with Food Stamps because working poor families are the ones most likely to be eligible but not enrolled. 

What is the BIC's budget?
We estimate $15 per square foot total operating costs including administration, insurance, utilities, maintenance, reception, insurance, security, janitorial and capital improvements. All other costs will be absorbed by the agencies using the facility including The Salvation Army.

What is the role of The Salvation Army at the BIC?
Besides providing financial counseling, social services, and spiritual support, The Salvation Army owns and operates the facility, infrastructure and office equipment and furnishings.

Is this religious?
Yes and No. There is no religious requirement and The Salvation Army serves everyone regardless of background or belief. The Salvation Army is called to be service by God so spiritual programs, such as Alcoholics Anonymous, Narcotics Anonymous, and spiritual counseling are made available to all.

What are the pastoral services?
Every "Officer" in The Salvation Army is an ordained minister and there are a number of lay persons and chaplains as well. We believe that life transformation and pathways from poverty are built on a spiritual foundation.

Do you serve children?
There are a number of kids programs and centers in our service area but none that have attorneys, financial counselors and social workers that help the parents with the resources they need for their children. The assistance we provide households trickles down to the help the children.

Do you help with education?
Yes, adult education is essential. We help people become eligible, sign up for and receive student financial aid. We also have attorneys and financial counselors working together to resolve the "for-profit" school's student debt crisis which has hit this community especially hard. The professional relationships we form with clients work to empower and encourage clients to move forward in areas of education and employment.

Do you help with housing?
Yes. We help people complete housing applications and most importantly work on credit repair and cleaning up criminal records, the two biggest barriers to housing. 

Do you help the homeless?
Yes. We stop homelessness. We have the combined resources to assist a family in crisis through legal and financial service. Fighting homelessness should be about preventing it from happening; that's what we do.




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